Japatan
Support & Contact
We're here to help you get the most out of Japatan.
Email support
Questions, bug reports, feature requests — we read everything. We usually reply within 2–3 business days.
tangocards.support@gmail.comBefore you write
To help us solve your issue faster, please include:
- Your iOS version (e.g. iOS 19.2)
- Your iPhone model
- What you did, and what happened instead
- A screenshot, if possible
Quick answers
Common questions
How do I restore my Premium purchase?
Open Japatan, go to Settings, and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used for the original purchase.
How do I cancel my Premium subscription?
Subscriptions are managed by Apple. Open the Settings app on your iPhone, tap your name → Subscriptions → Japatan → Cancel Subscription. You keep Premium until the end of the current billing period.
How do I request a refund?
Refunds for App Store purchases are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple Account, and select the Japatan purchase you'd like to report.
The audio is not playing. What can I do?
Check that your device is not in Silent Mode and the volume is up. Japanese audio uses the iOS text-to-speech engine; downloading an enhanced Japanese voice in iOS Settings → Accessibility → Spoken Content → Voices can improve quality.
Will my progress transfer to a new iPhone?
Study data is stored on your device and is included in your device backup. Restoring your new iPhone from an iCloud or computer backup carries your Japatan progress over.
I found a mistake in a word or example sentence.
Thank you! Please email us the word, the level (N5–N1), and what looks wrong. Corrections ship in app updates.
